Privacy Policy
Last updated: 23 September 2026
Ever After Creative ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit everaftercreative.com.au, submit an enquiry, request a quote, book our photography or videography services, or otherwise interact with Ever After Creative.
1. Information We Collect
When you interact with Ever After Creative, we may collect personal information including:
Your name
Email address
Phone number
Wedding or event date
Wedding or event location and venue
Information about your wedding, event or booking
Messages and information you provide through our website forms
Information provided during the booking and planning process
Billing and payment information
Photographs, video footage and audio captured while providing our services
Any other information you voluntarily provide to us
When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited, referring website and general website usage information.
2. How We Collect Personal Information
We may collect your personal information when you:
Submit an enquiry or request a quote through our website
Contact us by email, phone or social media
Book photography or videography services with us
Enter into an agreement with Ever After Creative
Provide information during the planning of your wedding or event
Make a payment
Subscribe to marketing communications
Interact with our website or online content
We may also receive information through third-party platforms and service providers that we use to operate our business.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and quote requests
Provide information about our photography and videography services
Prepare quotes, proposals, bookings and agreements
Plan and provide photography and videography services
Communicate with you before, during and after your wedding or event
Process payments and maintain business records
Edit, store and deliver photographs and video
Provide sneak peeks, wedding films, galleries and other agreed content
Provide customer support
Improve our website and services
Send marketing communications where you have consented to receive them
Comply with legal, accounting and regulatory requirements
We do not sell or rent your personal information to third parties.
4. Wedding Photography and Videography
As a photography and videography business, a core part of our services involves capturing and processing photographs, video footage and, where applicable, audio of our clients, their guests and wedding or event participants.
This content may include identifiable images and recordings of individuals attending your wedding or event.
We collect and process this content for the purpose of providing the photography and videography services you have booked with us, including editing, producing, storing and delivering your final photographs and films.
5. Portfolio and Social Media Use
Subject to the terms agreed with you as part of your booking, we may use selected photographs or video content from your wedding or event for purposes including:
Our website and portfolio
Social media
Promotional videos and reels
Advertising and marketing
Wedding industry publications or features
Demonstrating our photography and videography services to prospective clients
Any use of your wedding photographs or footage will also be subject to the permissions and usage terms contained in your agreement with Ever After Creative.
6. Website Cookies and Analytics
Our website may use cookies and similar technologies to operate correctly and help us understand how visitors interact with the website.
These technologies may collect information such as your device type, browser, IP address, pages viewed and interactions with our website.
We may use analytics or marketing tools provided by third parties to better understand website traffic, improve our website and measure the effectiveness of our marketing.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
7. Third-Party Service Providers
We may use trusted third-party service providers to help operate Ever After Creative and deliver our services.
These may include providers for website hosting, enquiry forms, client management, contracts, payment processing, email communications, cloud storage, gallery delivery, file transfers, website analytics, advertising and marketing.
These providers may process personal information on our behalf or in accordance with their own privacy policies.
Some third-party providers may store or process information outside Australia. Where applicable, we take reasonable steps to use reputable providers and appropriately manage the personal information entrusted to them.
8. Storage of Photos and Video
Wedding photography and videography can involve the storage of large amounts of digital content.
We may retain original footage, photographs, edited content, project files and completed work for backup, archival, portfolio and business purposes.
While we take reasonable steps to securely store this content, clients should also download and maintain their own copies of delivered photographs and films in accordance with the terms of their agreement with Ever After Creative.
9. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
However, no electronic storage or transmission method is completely secure, and we cannot guarantee absolute security.
10. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary to provide our services, manage our relationship with you, maintain appropriate business and financial records, meet contractual obligations and comply with applicable legal requirements.
Photography, video footage and completed creative work may be retained for longer periods for backup, archival and portfolio purposes where permitted by our agreements with clients and applicable law.
11. Marketing Communications
Where you have consented to receive marketing communications from us, we may occasionally contact you about Ever After Creative, our services, recent work, offers or other relevant information.
You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the communication or contacting us directly.
12. Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before processing certain requests.
13. Third-Party Websites
Our website may contain links to third-party websites, social media platforms and other online services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites or services you choose to use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.
Any updated Privacy Policy will be published on our website with the date of the latest revision shown at the top.
15. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy-related concern, please contact us:
Ever After Creative
Email: hello@everaftercreative.com.au
Website: everaftercreative.com.au
Australia